1. Introduction
Mold Restoration Pros #1, LLC, a Florida limited liability company doing business as "Mold Restoration Pros" ("Company," "we," "us," or "our"), operates the website located at https://moldrestorationpros.com/ (the "Site") and provides mold inspection, testing, and restoration services (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you.
By visiting the Site, submitting information through a form, scheduling an appointment, or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: full name, mailing/service address, phone number, and email address.
- Property information: property address, type of property, and details about the suspected mold issue.
- Assessment information: property condition and health-related information you choose to provide in our online mold assessment (for example, whether occupants have symptoms), used only to recommend a next step and prepare for your call.
- Newsletter sign-ups: the email address you provide to subscribe to our newsletter.
- Scheduling information: preferred appointment dates/times and service requests.
- Communications: messages, emails, and any information you provide when you contact bobby@moldrestorationpros.com.
2.2 Information Collected Automatically
- IP address, browser type, device identifiers, operating system, referring URLs, and pages viewed.
- Usage data collected through cookies, pixels, and similar tracking technologies, as described in our Cookie & Tracking Policy.
2.3 Information From Third Parties
We may receive information about you from service providers such as SMS/text messaging platforms, scheduling software providers, and analytics or advertising partners.
3. How We Use Your Information
- To schedule, perform, and invoice inspection, testing, and restoration services.
- To communicate with you about appointments, estimates, service updates, and account or billing matters, including by email and SMS text message (see our SMS / Messaging Terms).
- To prevent fraud and spam.
- To maintain business records, respond to inquiries, and provide customer support.
- To analyze Site usage, maintain security, and improve our Services.
- To comply with legal, regulatory, insurance, and contractual obligations.
- With your consent, for marketing communications, which you may opt out of at any time.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers and vendors who perform functions on our behalf, including SMS/text delivery, email delivery, scheduling, hosting, and analytics, under confidentiality and data-protection obligations.
- Technicians and contractors performing your requested inspection or restoration services.
- Insurance companies or property managers, when you direct us to share documentation with them.
- Professional advisors, such as accountants, insurers, and legal counsel.
- Government or regulatory authorities where required by law, subpoena, or legal process.
- A successor entity in connection with a merger, acquisition, financing, or sale of business assets.
5. Payment Information
We do not collect payment information through this website. Payment for services is handled under your service agreement.
6. Data Retention
We retain personal information, and service records for as long as reasonably necessary to fulfill the purposes described in this Policy, including to maintain business, insurance, warranty, and legal records, after which it is securely deleted or de-identified, unless a longer retention period is required by law.
7. Your Privacy Rights & Choices
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information, to opt out of certain uses, or to receive a copy of the information we hold about you. We honor applicable requests to the extent required by law. To exercise any of these rights, email bobby@moldrestorationpros.com. We may need to verify your identity before processing a request.
You may opt out of marketing emails using the unsubscribe link in any marketing message, and out of SMS messages by replying STOP, as described in our SMS / Messaging Terms.
8. Children's Privacy
Our Services are directed to adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at bobby@moldrestorationpros.com so we can delete it.
9. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies.
11. Cookies & Tracking Technologies
We and our service providers use cookies and similar technologies, including page-view analytics, to operate and improve the Site. For details on the specific technologies we use and how to manage your preferences, see our Cookie & Tracking Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was most recently revised. Material changes will be posted on this page, and continued use of the Site or Services after changes take effect constitutes acceptance of the revised Policy.
13. Contact Us
Mold Restoration Pros #1, LLC
Sarasota, FL
Phone: 941-336-5076
Email: bobby@moldrestorationpros.com
Privacy requests can be sent to bobby@moldrestorationpros.com or made by calling 941-336-5076.